Service terms
The basics of how we work. Last updated 11 November 2026.
Quotes
We give you a price before the truck sets off, based on the pickup point, the destination and the vehicle you describe. If something is different when we arrive, such as the vehicle, the location or the access, we tell you before doing anything extra.
Arrival times
Arrival times are estimates. For most locations we aim for 15–30 minutes, but traffic, distance and other jobs can change that. We keep you updated on WhatsApp.
What we do and don't do
We tow and transport vehicles on a flatbed. We don't repair vehicles, change tyres, deliver fuel or jump-start batteries, and our truck can't go into underground or multi-storey car parks.
Your part
Please give accurate details, make sure you are allowed to move the vehicle, take your valuables out, and have someone hand over the vehicle and key at pickup and receive it at drop-off.
Accidents
Report the accident as the traffic police require before we move the car. Garages and insurers usually ask for the report.
Payment
Payment is due when the job is done. Ask on the call which payment methods we accept.
At delivery
Check the vehicle when it is delivered and tell the driver straight away if anything concerns you.
Questions
Call or WhatsApp +974 6006 3251.
Ready when you need us.
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Open 24 hours, 7 days